Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.
~ Leon Gorman
Leon Gorman recently passed away but his words will always stay with us, at least as long as service industry exists. In today’s context, excellent customer service is not a choice, it is mandatory, that is if a business wishes to survive.
But, who decides what is good customer service? The Customer or the Business…?
The Customer of course!
Therefore, it’s very important to understand the nuances of good customer service, “WOW effect or “extra mile” whatever we might want to call it, for all employees of the service sector. If the video below reminds you of your employee / business you should continue to read.
We have tailor-made training programmes to better equip your employees to handle customers in a manner which would ensure positive feedback and repeated business.
Please contact us for all your Hospitality related training needs – Operations and Soft Skills through http://www.spectrumacademy.in/portfolio/contactus/